GENERAL TERMS AND CONDITIONS

Last Updated: March 6, 2025

By accessing or using our website and services, you agree to be bound by these General Terms and Conditions, as well as our separate Privacy Policy, Return and Refund Policy, and Warranty Terms, all of which are available on our website.

1. INTRODUCTION AND COMPANY IDENTIFICATION

2. DEFINITIONS

• Consumer: Any natural person acting for purposes outside their trade, business, craft or profession.
• Professional: Any natural or legal person acting for purposes related to their trade, business, craft or profession.
• Service: All functionalities, products, and services available through our website.
• User: Any individual who accesses or uses our website.

3. ELIGIBILITY AND USER ACCOUNT

By using our website and services, you confirm that:

• You are at least 18 years old or have reached the age of majority in your country of residence, whichever is higher.
• If you are under the age of majority, you have obtained parental or guardian consent to use our services and they have reviewed and agreed to these Terms.
• You have full legal capacity to enter into binding contracts.

4. ORDER PROCESS AND CONTRACT FORMATION

The presentation of products on our website constitutes an invitation to make an offer, not a binding offer from us.

• Add products to your cart.
• Provide shipping and billing information.
• Choose payment method.
• Review your order details.
• Confirm your order by clicking "Place Order" or similar button.

5. PRICES AND PAYMENT

All prices are in Euro and include VAT (where applicable). Shipping costs are calculated during checkout and shown before order confirmation. We accept payment methods as indicated during checkout. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

6. DELIVERY

Delivery times are estimates only and not binding. Risk of loss transfers to you upon delivery to the carrier, unless you are a consumer, in which case risk transfers upon your physical possession of the goods. You must inspect packages upon delivery and report visible damage immediately to the carrier and to us within 24 hours.

7. SPECIFIC POLICIES

For information regarding your right of withdrawal, return procedures, and refunds, please refer to our separate Return and Refund Policy. For information about product warranties and claims, please refer to our separate Warranty Terms. For information about how we process your personal data, please refer to our Privacy Policy. All these policies form an integral part of our contractual relationship and are available on our website.

8. INTELLECTUAL PROPERTY

All content on this website (including text, graphics, logos, images, and software) is the property of FlowPerformance Suspension or its content suppliers and is protected by Italian and international copyright laws. You may access, browse, and use our content for personal, non-commercial use only. You may not modify, reproduce, distribute, or exploit our content without our explicit written permission.

9. USER CONDUCT

When using our website, you agree not to:

• Use the website for unlawful purposes.
• Violate any applicable laws or regulations.
• Infringe intellectual property rights.
• Transmit harmful code or interfere with website operation.
• Submit false or misleading information.
• Attempt to gain unauthorized access to our systems.

10. USER CONTENT AND FEEDBACK

If you submit reviews, comments, or other content:

• The content must not be illegal, abusive, or obscene.
• You grant us a non-exclusive, royalty-free, transferable right to use such content.
• You represent that you own or have the necessary rights to the content.

11. LIMITATION OF LIABILITY

For consumers, nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Defective products under applicable product liability laws.
• Any matter for which it would be illegal to exclude or limit liability.

12. DISPUTE RESOLUTION

If you have a complaint, please contact us first at info@flow-suspension.com.

As a consumer within the EU, you may access the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

13. AMENDMENTS TO THESE TERMS

We may update these Terms at any time by posting the revised version on our website. The updated Terms will take effect immediately upon posting, unless otherwise stated.

Thank you for trusting FlowPerformance Suspension.