RETURN AND REFUND POLICY

Effective Date: 01.01.2025

This policy applies to all purchases from Flowperformance Suspension at https://flow-suspension.com and complies with EU consumer laws, serving retail customers across the European Union.

1. 14-Day Withdrawal Right

Per EU Directive 2011/83/EU and art.52 and following D.Lgs. 206/2005 (Codice del Consumo), you may cancel your purchase within 14 days of delivery, no reason required:

• Notification: Inform us at info@flow-suspension.com or +39 333 637 7375 within 14 days, citing your order number.
• Return Condition: Send items back in original packaging and with all included items to our business address below, fit for resale, after light testing (e.g., a short ride).
• Refund: Processed within 14 days of receipt, via your original payment method.
• Cost: You pay return shipping unless we erred or the item is defective.

2. Withdrawal Exceptions

Returns are not accepted for:

• Custom Orders: Bicycles or parts tailored to your specifications (e.g., unique builds), excluding standard options.
• Excessive Damage: Items impaired beyond reasonable use.
• Hygiene/Safety Goods: Sealed items (e.g., helmets, inner tubes) opened post-delivery.

3. Defects or Errors

For faulty or incorrect items under Directive 2019/771/EU:

• Report: Notify us within 2 months of discovery, within the 2-year warranty period.
• Remedy: Free repair or replacement; refund if neither is viable. We cover shipping.

4. 2-Year Warranty

EU law grants a 2-year warranty from delivery:

• Scope: Covers defects existing at delivery—repair, replacement, or partial refund available.
• Proof: First 12 months, we presume the defect was present; thereafter, you may need evidence.
• Limits: Excludes misuse, accidents, or wear (e.g., brake pad deterioration).

5. How to Return

1. Reach us at info@flow-suspension.com or +39 333 637 7375 with order details and reason for return.
2. Get return instructions within 2 business days.
3. Ship to:
   Flowperformance Suspension
   Corso IV Novembre, 4/D
   12037 Saluzzo (CN)
   Italy
4. Keep your proof of shipment until refunded.

6. Refund Terms

• Timing: Issued within 14 days us receiving the return shipment and verification of the product.
• Amount: The amount you paid, accounting for discounts.
• Processing fees: Processing Fees: If an order is cancelled immediately after purchase and payment due to a customer error, any non-refundable payment processing fees imposed by the payment provider will be deducted from the refund. We encourage customers to review their orders carefully and/or contact us first if in doubt before completing a purchase to avoid unnecessary costs.
  

7. Contact

Please don't hesitate to ask if you have any questions or require support!